For e-Tickets the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation of the ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.
For hotels all hotel refunds for cancellations are processed within 15-20 days and the same would be credited back to the same credit card with which the hotel booking was made.
In case of cancellation mytravelgenie charges the follows over and above the charges from the airlines.
Domestic Flight - additional INR 150/- per ticket
International Flights - additional INR 500/- per ticket
** Kindly note the processing fees charged at the time of booking are non-refundable.
In case of any more queries or issues one can contact via email on firstname.lastname@example.org For hotels mytravelgenie does not charge any additional charges other than what is charged by the hotel or their suppliers which is mentioned on the site.